Terms and Conditions
While
the vehicle is the responsibility of Ivell Vehicle Logistics (IVL) it is
fully comprehensively insured. However, IVL cannot accept responsibility
for any operational or mechanical failure which may arise whilst the
vehicle is being driven between locations. We reserve the right to charge
for labour and cost of recovery for any vehicle that suffers a failure
while in our care. Please note, our Breakdown Assistance only covers
Registered Vehicles.
While the vehicle is being driven on the highway, every
care is taken to prevent damage to the vehicle. However sometimes, especially on motorways, stones
and other debris are ejected from other
vehicles, lorries etc causing damage to bodywork, punctures or to the
windscreen which we will not be liable for. In this instance we will
contact you for a course of action as soon as it is discovered. Our
insurance covers accident damage caused by us and not damage as a result
of unavoidable debris thrown up by other vehicles.
Vehicles can only
be appraised and damage identified if they are clean and dry during
daylight hours at the time of collection. IVL cannot be held responsible
for damage concealed by road dirt or rain. The collecting driver can only
undertake superficial checks to determine the immediate road worthiness of
the vehicle, tyres, lights etc.
All vehicles must be roadworthy, especially return
vehicles, and have
4 serviceable tyres and a valid MOT certificate to comply with the law.
If the vehicle is deemed incapable of making a journey, no MOT or breaks
down en route then extra transport costs will be payable to get it to its
destination.
Please ensure the battery is servicable.
When
we have been instructed to collect a vehicle by a client, It will be
deemed from that time that it is ready and waiting for collection, unless
advised otherwise. Significant time, effort and expense may have already
been gone to when arriving at the collection address. If it is found that
the vehicle is not ready due to various reasons, through no fault of our
own, we reserve the right to charge a waiting time until it is ready,
currently £15.00 plus VAT per hour.
In order to give you the most
competitive price we can, we usually book advance train tickets or flights if no return car is available. We allow several hours
contingency but if we are delayed in starting the journey through no fault
of our own, this will cut down time allowed for demonstration of the
controls to your customer and catching the advance train/flight home. If
we do miss our return connection, we reserve the right to charge for the
return leg of the journey, which can be expensive, often doubling or more the initial quote. We will
advise accordingly. Public Transport Costs are Extremely Expensive,
help us to help you.
Appraisals, While You Wait service. Once we
have appraised the vehicle, we will telephone immediately to effect
payment. Waiting time is charged from the arrival on site until we are in
possession of the keys and are free to go. Payments leaving your bank do
not guarantee arrival in the Clients bank, usually taking a number of
hours, sometimes overnight. We will charge for out of pocket expenses, and
overnight accommodation if necessary. We will of course contact the client to agree a course of action
in this instance.
Abort/ Cancellation Charges, Sub
Contractors When we are requested to collect a vehicle, either driven
or via transporter, we often use trusted partners to carry out this work
on your behalf. We currently pay for this work immediately on booking to
ensure the work is carried out quickly and efficiently, as per Agency
terms. If, however you then cancel the job after the order has been
placed, then any out of pocket expenses are fully chargeable up to 100% of
the invoice total. If the job is to be carried out by IVL Staff,
sufficient notice is given of cancellation, then only out of pocket
expenses will be charged. For example, advance train ticket costs.
If we arrive on site and the job is then aborted, 100% of
the invoice total is then payable, plus return train travel cost or out of
pocket expenses. If reasonable notice is given, minimum 36 hours and no
transport costs have been incurred then we will not charge a fee.
Any claim that may arise must be submitted by email direct
to IVL within 24 hours of delivery.
